🔄 Refund & Exchange Policy
Refund & Exchange Policy
At Onafra Jewels, we strive to ensure customer satisfaction with every purchase. If you are not completely happy with your order, we offer easy exchanges and store credit options under the following conditions.
🛍️ Eligibility for Returns & Exchanges
We accept exchanges and returns within 3 days of delivery for orders within Pakistan.
✅ Items must be unused, unworn, with original tags and packaging.
✅ A receipt or proof of purchase is required.
✅ Returns will be processed only after approval by our support team.
To request a return or exchange, please contact us with your order details. The item must be sent to our location in Rawalpindi, and once received, we will dispatch the replacement.
📦 Return & Exchange Process
1️⃣ Contact Us: Email with your order number and reason for return.
2️⃣ Approval & Instructions: If your return is eligible, we will provide return instructions.
3️⃣ Send the Item: The item must be sent back to our Rawalpindi location.
4️⃣ Receive Your Replacement: We will dispatch the new item after receiving your return.
Return Shipping Cost:
- For damaged or incorrect items, the replacement will be sent free of charge.
- For all other exchanges, a shipping fee of PKR 250 applies.
🔍 Damaged or Incorrect Items
Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us immediately . We will arrange a free replacement at no extra cost.
🚫 Non-Returnable Items
- Sale items and gift cards are non-refundable and cannot be exchanged.
- Personalized or custom-made jewelry cannot be returned unless it arrives damaged.
💰 Refund Policy
We do not offer cash refunds. Instead, customers will receive a store credit coupon of the same value, which can be used for future purchases on our online store.
📩 Need help? Contact us or send us a direct message on Instagram.