FAQs

FAQs

Orders

1. WHAT ARE YOUR DELIVERY CHARGES?
We offer a flat nationwide delivery charge of PKR 200/-.

2. HOW LONG DOES IT TAKE TO DELIVER MY ORDER?
Orders are delivered within 3-5 working days across Pakistan.

3. WHAT TYPE OF JEWELRY DOES ONAFRA JEWELS SELL?
Our collection primarily features high-quality stainless steel jewelry, along with exquisite pieces made from alloy and brass.

Shipping & Returns

1. WHICH COURIER SERVICES DO YOU USE FOR SHIPPING?
We partner with Leopards and Trax for secure and reliable deliveries.

2. WILL I RECEIVE A CONFIRMATION CALL AFTER PLACING MY ORDER?
Yes, our team will reach out for order confirmation within 24-48 hours of your purchase.

3. HOW WILL I KNOW WHEN MY ORDER HAS SHIPPED?
Once your order is dispatched, you will receive a notification so you can expect delivery within the next two days.

4. CAN I RETURN OR EXCHANGE FINAL SALE ITEMS?
Final sale items cannot be returned or exchanged. We recommend reviewing your purchase carefully before placing an order.

5. I ENTERED THE WRONG SHIPPING ADDRESS OR MADE A MISTAKE ON MY ORDER. CAN IT BE CHANGED?
If you realize a mistake after placing your order, contact us immediately, If it's outside business hours, leave a detailed message with your name, phone number, and order number (if available).

6. WHY DO I NEED TO PROVIDE A REAL ADDRESS AND PHONE NUMBER?
Your information is safe with us. Providing the correct address and contact details ensures smooth communication and hassle-free delivery of your order.

Miscellaneous Questions

1. DO YOU HAVE A PHYSICAL STORE?
No, we are the online store. 

2. WHERE DO I ENTER A COUPON CODE?
At checkout, you will find a box to enter your coupon code. Simply type in the code and click on "Apply Coupon" to avail of the discount.

3. DO YOU OFFER NICKEL-FREE JEWELRY?
While most of our jewelry is nickel-free, we source from multiple suppliers, and unless explicitly stated in the product description, we cannot guarantee it. If you have metal sensitivities, we recommend testing a small patch on your skin before prolonged wear.

Stainless Steel Jewelry

1. WHAT IS STAINLESS STEEL JEWELRY?
Stainless steel is a highly durable metal known for its resistance to scratches and corrosion. It contains a layer of chromium that prevents oxidation, making it an excellent choice for long-lasting and stylish jewelry.

2. IS STAINLESS STEEL JEWELRY SUITABLE FOR DAILY WEAR?
Absolutely! Stainless steel jewelry is highly durable and can withstand daily wear and tear without losing its shine or shape.

3. DOES STAINLESS STEEL JEWELRY TURN GREEN?
No, stainless steel does not rust, tarnish, or turn your skin green. It is designed to retain its shine and quality even with everyday use.

4. WHY CHOOSE STAINLESS STEEL JEWELRY?

  • Hypoallergenic – Ideal for people with sensitive skin.

  • No Tarnishing – It won’t discolor or fade over time.

  • Highly Durable – Resistant to scratches, rust, and corrosion.

  • Shiny Finish – Retains its sleek, polished look for years.

Sterling Silver Jewelry

1. WHAT IS 925 STERLING SILVER?
925 Sterling Silver consists of 92.5% pure silver, with the remaining 7.5% made up of other metals, primarily copper. This combination strengthens the silver while allowing for intricate designs.

2. HOW TO CARE FOR STERLING SILVER JEWELRY?
Sterling silver can tarnish over time if exposed to air and moisture. To maintain its luster:

  • Store in a dry, airtight container when not in use.

  • Avoid exposure to perfumes, lotions, and chemicals.

  • Clean with a soft polishing cloth regularly.

At ONAFRA Jewels, we believe in offering high-quality, long-lasting jewelry that complements your everyday style. If you have any more questions, feel free to reach out to us!